How to get AI Agent Analysis

1. Accessing Your Integration Analytics

1. Go to your Gooey.AI Agent dashboard.

2. Find your AI Agent integration (for example: on Web, WhatsApp, or Voice).

3. At the bottom of the integration details, you will see:

   • A View Analytics button

   • An Analysis Workflows section

2. Viewing Analytics

1. Click on View Analytics.

2. The analytics dashboard will display:

   • When the AI Agent was created and last updated

   • Number of users and trends

   • Breakdown of topics users asked about (e.g., Pricing, Product)

   • Tables listing all conversations and messages

   • Filters for:

     • All messages sent

     • User answers

     • Feedback (positive/negative)

     • If the question was answered successfully or unsuccessfully

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3. Testing Analytics with New Messages

1. Ask the AI Agent Integration a few questions

   1. It cannot answer (example: “What is the weather?”).

   2. Ask a relevant question (example: “How do I use the AI animation tool?”)

   3. Give feedback using the thumbs-up/thumbs-down options.

2. Refresh the analytics dashboard and check updates

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4. Setting Up Richer Analysis using LLM Scripts

What is an Analysis Workflow?

Analysis workflows use an LLM script to categorize each question and answer. The script creates structured JSON data for better analysis and charting.

How to Set Up an Analysis Workflow

1. Go to your integration and find the Analysis Workflow section.

2. Click to add a new Analysis Script.

3. Configure the LLM script. The script should:

   • Categorize each Q&A pair (e.g., “answer missing” or “answer found”)

   • Identify the subject (e.g., product workflow, pricing, delete account, unrelated)

   • Optionally, tag the language of the conversation

4. Provide example Q&A pairs in your script to help the LLM categorize accurately.

5. For each new message, the script will analyze and output structured data (JSON) with fields like subject, workflow, language, and if the answer was found.

5. Using the Analysis Dashboard

1. After you have some messages, go to the Analysis Results section.

2. Add fields from your analysis JSON (e.g., subject, language) to the dashboard.

3. Choose how to display each field (for example: Pie Chart).

4. Example: Chart showing question topics—Product, Pricing, Unrelated.

5. Example: Chart showing user languages—English, Spanish.

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6. Multi-language Insights

1. Ask the AI Agent questions in different languages (e.g., Spanish).

2. Refresh the dashboard and see the language breakdown update.

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7. Health Bot Example

1. The same analysis setup can be used for other AI Agents, like a health bot on WhatsApp.

2. Example fields:

   • If the patient’s health was OK

   • Type of visit (monthly, special, house call)

   • Common health concerns (e.g., flu, fever)

3. View counts and breakdowns for each category.

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8. Improving Your AI Agent

Regularly check your analytics dashboard:

• See which topics are most asked

• See what is not being answered

• See user feedback

• Analyze conversation language and user intent

Use this information to refine your AI Agent and improve user experience.